Grievance Redressal Mechanism

At ProMistri Technologies Private Limited, we are committed to ensuring complete customer and service partner satisfaction. If you have any complaints, disputes, or grievances regarding our platform, services, or transactions, you can reach out to our designated officers.

1. Grievance Officer Details:
- Name: Md Manjar
- Designation: Grievance Officer
- Email: [support@promistri.co]
- Phone Number: [+917764031951]

2. Nodal Officer Details (For escalated matters):
- Name: Md Manjar
- Designation: Nodal Officer
- Email: [support@promistri.co]
- Phone Number: [+917764031951]

Resolution Process & Timelines:
1. Acknowledgement: Every complaint/grievance received will be acknowledged within 24 hours of submission.
2. Resolution: We strive to investigate and resolve all standard complaints within 3 to 7 working days from the date of receipt.
3. Escalation & Complex Cases: If you are not satisfied with the resolution provided by the Grievance Officer, the matter can be escalated to the Nodal Officer. For issues requiring detailed technical or legal verification, the resolution time may take longer, and the user will be duly kept informed.